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System Administrator 3

Ft Meade, MD · Information Technology
Provides support for implementation, troubleshooting
and maintenance of Information Technology (IT) sytems.
Manages IT system infrastructure and any processes related
to these systems. Provides support to IT systems including
day-to-day operations, monitoring and problem resolution
for all of the client/server/storage/network devices, mobile
devices, etc. Provides Tier 1 (Help Desk) and Tier 2
(Escalation) problem identification, diagnosis and resolution
of problems. Problems support for the escalation and
communication of status to agency management and
internal customers. Provides support for the dispatch system
and hardware problems and remains involved in the
resolution process. Configures and manages UNIX and
Windows operating systems and installs/loads operating
system software, troubleshoots, maintains integrity and
configures network components along with implementing
operating systems enhancements to improve reliability and
performance.

SUMMARY:

1 Full Time SA3: Ensure security policy compliance for all systems - e.g. managing IAVAs/CVEs and hardening both physical and virtual systems per SET/STN requirements; Create and maintain automated build configurations (PXE, Kickstart/Preseed, etc) for various products across the task; Write scripts and RPMs to automate installation and configuration tasks for system security and project-specific software

The Level 3 System Administrator (SA) shall possess the following capabilities:
  • Provide support for implementation, troubleshooting and maintenance of IT systems

  • Manage the daily activities of configuration and operation of IT systems

  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

  • Provide assistance to users in accessing and using IT systems

  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

  • Provide support for the escalation and communication of status to agency management and internal customers

  • Optimize system operations and resource utilization, and perform system capacity analysis and planning

  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process

  • Provide in-depth experience in trouble-shooting IT systems

  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

  • Support the design of systems, mission architecture and associated hardware

  • Possess a working knowledge and understanding of system administration inter-dependencies as part of the Service Oriented Architecture (SOA)

  • Analyze and resolve complex problems associated with server hardware, applications and software integration
     

Qualifications: Fifteen (15) years experience as a SA in programs and contracts of similar scope,
type complexity is required. Bachelor’s degree in a technical discipline from an accredited college or
university is required. Five (5) years of SA experience may be substituted with a bachelor’s degree.
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