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Training Center/Lab Support Systems Administrator (Level 2)

Fort George G Meade, MD · Information Technology

Job Description:   This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As Training Center / Lab Support System Administrator on our team you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students.


Individual Capabilities/Experience Required:

  • Bachelor’s degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable.
  • Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum).
  • Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems. Senior level experience is required as remote support is not authorized.
  • Experience managing system requirements and deriving requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), Secure the Enterprise/Secure the Network (STE/STN).
  • Experience providing support for the dispatch system and hardware problems and remaining involved in the resolution process.
  • Experience optimizing system operations and resource utilization; performing system capacity analysis and planning; and developing and implementing solutions.
  • Experience building, configuring, monitoring, and maintaining virtual/storage environments, to include network security availability.
  • Experience providing support for the dispatch system and remaining involved in the resolution process.
  • Experience identifying and troubleshooting server security vulnerabilities and implementing security related software, hardware, backup, firewalls, and access controls to include universal two factor (U2F) authentication.
  • Experience supporting the design of systems, mission architecture and associated hardware.
  • Position requires TS/SCI clearance with polygraph


Individual Capabilities/Experience Desired:

  • Experience with: Microsoft Server 2012 and 2016; VxRails; Dell EMC VxRail Enclave and Dell DP4400 (Data Protection Backup solution); Secure the Network (STN) Standards; Dell RAID Disk Arrays; CISCO & Dell Switch command line syntax including Netflow and Port Security; Domain Controller; DHCP servers; Kiwi Lo Server; ELK stack; New software and systems as the networks evolve.

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