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IaaS Support Systems Engineer (Level 6)

Fort George G Meade, MD · Information Technology

Job Description:   This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As an IaaS Systems Engineer on our team you will provide systems engineering and technical services to the mission customer to enable Infrastructure As A Service (IaaS).  The SE will gather and review technical documentation, facilitate conversations between the service providers and product owners, and meet with those product owners to discuss and document infrastructure requirements. They will support requirements gathering, process design and implementation, and CONOPS development.  SE will assess infrastructure capacity requests for applicability to the appropriate general-purpose compute infrastructure option. Investigate the enterprise infrastructure best practices and methods for applicability to the current architecture and create an associated ‘best practices’ manual.  Manage the workflow process and associated documentation to ensure the capture and storage of each request at the appropriate level of detail to inform decision-makers.  Additionally, this position requires the ability to coordinate with multiple internal teams and external organizations.


Individual Capabilities/Experience Required:

  • Bachelor’s degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 20 years of systems engineering experience. A Master’s degree or PhD may be substituted for two years of experience. A high school diploma or GED plus 24 years of systems engineering experience would also be acceptable.
  • Direct experience in evaluating virtual/physical infrastructure capacity requests.
  • Demonstrable systems engineering experience in programs that encompass systems architecture, interface development, requirements analysis, process execution and evaluation.
  • Requirements gathering, organization, and communication
  • Analysis of existing applications, services, and legacy systems as requirements dictate
  • Strong interpersonal and communication skills, including demonstrated ability to comfortably interact with all levels of organizational management while operating in a dynamic environment with minimal supervision
  • Working knowledge of workflow tools, such as JIRA (Atlassian suite) or ServiceNow.
  • Demonstrable expertise in written communications and associated tools
  • Position requires TS/SCI clearance with polygraph


Individual Capabilities/Experience Desired:

  • Understanding of the customer’s Infrastructure-as-a-Service compute platforms.

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